Certain digital products, such as heavily discounted bundles, limited‑time offers, or clearly marked ‘Final Sale’ items, may not be eligible for refunds. Where an item is non‑refundable, this will be stated on the product page or at checkout.
Refund & Return Policy
At My Nurse In Progress, we want you to be completely satisfied with your purchase. If for any reason our digital nursing study guides, exam prep materials, bundles, or other digital resources do not meet your expectations, this Refund & Return Policy explains when refunds may be available and how we handle issues with digital product delivery and access
Eligibility for Refunds (Digital Products)
- Digital nature: Because our products are digital files delivered by instant download and email, there is no physical return of items.
- General policy: In most cases, all sales are final once the digital product has been successfully delivered, downloaded, or accessed.”
- Exceptions: We may review refund requests in specific situations, such as duplicate purchases, technical issues that prevent access, or incorrect files sent. Any exceptions are handled at our sole discretion.
How to Request a Refund or Get Help
- Contact us: If you experience a problem with your digital download (for example: wrong file, corrupted file, duplicate order, or you did not receive access), please email us at contact@mynurseinprogress.com with your order number and a brief description of the issue.
- Troubleshooting: We may first ask you to check your email (including spam/junk/promotions), confirm your email address, and try downloading again or from a different device or browser.
- Resolution: Where appropriate, we may resend the file, provide a new download link, or issue a refund if we are unable to provide you with working access to the product you purchased.
Refunds for Digital Products
- Processing time: If a refund is approved (for example, in the case of a duplicate purchase or irreparable technical issue), we will process it to your original payment method, typically within 7–10 business days. Your bank or card issuer may require additional time to post the refund.
- Final sales: In general, no refunds are provided once a digital product has been successfully delivered and accessed, unless required by applicable law or expressly stated otherwise.
Exchanges & File Replacements
- Because our products are digital files, we do not offer traditional exchanges of physical items. However, if you receive the wrong file or there is an error with your digital product, we will work with you to provide the correct file or updated version at no additional cost.
Defective, Corrupted, or Incorrect Digital Files
- If you receive a file that is corrupted, cannot be opened, or appears to be incorrect, please contact us at contact@mynurseinprogress.com within a reasonable time after purchase. Include your order number, a description of the issue, and any relevant screenshots or error messages.
- In such cases, we will attempt to fix the issue by providing a working version, an alternative format, or a replacement file. If we are unable to provide a functional version of the product, we may issue a full or partial refund at our discretion.
Final Sale Items
Contact Information
If you have any questions about this Refund & Return Policy, your digital order, or accessing your study materials, please contact us at contact@mynurseinprogress.com